1. INTRODUCTION 

1.1 About This Policy 

Caribbean Real Estate Hub (“CREH,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website caribbeanrealestatehub.com (the “Website”), use our mobile applications, or engage with our services. 

This Privacy Policy applies to all users of the Website, including property buyers, renters, sellers, landlords, real estate agents, brokers, developers, builders, lending officers, and any other visitors. 

1.2 Data Controller 

Caribbean Real Estate Hub is the data controller responsible for your personal information. Our contact details are provided at the end of this Policy. 

1.3 Agreement to This Policy 

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Website. 

2. INFORMATION WE COLLECT 

2.1 Information You Provide Directly 

We collect information you voluntarily provide when you: 

Account Registration 

• Full name 

• Email address 

• Phone number (including WhatsApp number) 

• Password 

• Location/country of residence 

• Account type (User, Agent, Agency, Developer) 

Agent/Broker Registration (Additional Information) 

• Real estate license number 

• Licensing jurisdiction/territory 

• Agency or brokerage affiliation 

• Professional headshot/photograph 

• Professional biography 

• Service areas/territories 

• Social media links (optional) 

Property Listings 

• Property address and location details 

• Property photographs and videos 

• Property descriptions and specifications 

• Pricing information 

• Floor plans and documents 

• Virtual tour links 

Inquiries and Communications 

• Contact form submissions 

• Property inquiry messages 

• Showing/tour requests 

• Support requests 

• Newsletter subscriptions 

• Feedback and reviews 

Search Preferences and Saved Data 

• Property search criteria 

• Saved searches and alerts 

• Favorited/saved properties 

• Budget range and preferences 

• Purchase timeline 

2.2 Information Collected Automatically 

When you access the Website, we automatically collect certain information about your device and usage: 

Device Information 

• Device type (computer, mobile, tablet) 

• Operating system and version 

• Browser type and version 

• Screen resolution 

• Unique device identifiers 

Usage Information 

• IP address 

• Geographic location (country, city, region) 

• Pages visited and time spent on pages 

• Properties viewed 

• Search queries 

• Click patterns and navigation paths 

• Referring website/source 

• Date and time of visits 

2.3 Information from Third Parties 

We may receive information about you from third parties, including: 

• Social Media Platforms: If you log in using Google or Facebook, we receive your name, email, and profile picture as permitted by your privacy settings. 

• Analytics Providers: We use services like Google Analytics that provide aggregated information about website traffic and usage. 

• Advertising Partners: Information about your interactions with our advertisements on other platforms. 

• Public Records: For agent verification, we may access publicly available licensing databases. 

3. HOW WE USE YOUR INFORMATION 

3.1 Providing and Improving Our Services 

• Create and manage your user account 

• Process and display property listings 

• Facilitate connections between buyers/renters and agents/landlords 

• Send property alerts based on saved searches 

• Process property inquiries and showing requests 

• Verify agent credentials and licensing 

• Provide customer support 

• Analyze usage patterns to improve the Website 

• Develop new features and services 

3.2 Communications 

• Send transactional emails (account confirmations, inquiry notifications, password resets) 

• Send property alerts and saved search notifications 

• Send marketing communications and newsletters (with your consent) 

• Notify you of changes to our services or policies 

• Respond to your inquiries and support requests 

3.3 Marketing and Advertising 

• Display relevant property recommendations 

• Show targeted advertisements on third-party platforms 

• Measure the effectiveness of marketing campaigns 

• Conduct market research and analysis 

3.4 Safety and Security 

• Detect and prevent fraud, spam, and abuse 

• Verify user identities and agent credentials 

• Protect the rights, property, and safety of CREH and our users 

• Enforce our Terms and Conditions 

3.5 Legal Compliance 

• Comply with applicable laws, regulations, and legal processes 

• Respond to lawful requests from government authorities 

• Establish, exercise, or defend legal claims 

4. LEGAL BASIS FOR PROCESSING 

We process your personal information based on the following legal grounds: 

5. HOW WE SHARE YOUR INFORMATION 

5.1 With Other Users 

Certain information is shared with other users as part of our platform’s functionality: 

• Property Inquiries: When you inquire about a property, your name, email, phone number, and message are shared with the listing agent or landlord. 

• Agent Profiles: Agent names, photographs, biographies, contact information, and listings are publicly visible on the Website. 

• Property Listings: Listing information, photographs, and associated agent details are publicly visible. 

5.2 With Service Providers 

We share information with third-party service providers who perform services on our behalf: 

• Hosting and Cloud Services: For website hosting and data storage 

• Email Service Providers: For sending transactional and marketing emails 

• Payment Processors: Stripe and PayPal for processing subscription payments 

• Analytics Providers: Google Analytics for website usage analysis 

• CRM Systems: HubSpot for lead management and customer communications 

• Customer Support Tools: For managing support requests 

• Marketing Platforms: For advertising and remarketing campaigns 

5.3 With Advertising Partners 

We may share information with advertising partners to deliver targeted advertisements. This may include sharing device identifiers, cookie data, and information about your interactions with our Website. You can opt out of targeted advertising through your browser settings or the mechanisms described in Section 8. 

5.4 For Legal Purposes 

We may disclose your information: 

• To comply with legal obligations, court orders, or government requests 

• To protect the rights, property, or safety of CREH, our users, or others 

• To detect, prevent, or address fraud, security, or technical issues 

• In connection with legal proceedings or potential legal claims 

5.5 Business Transfers 

If CREH is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information. 

5.6 With Your Consent 

We may share your information in other circumstances with your explicit consent. 

6. COOKIES AND TRACKING TECHNOLOGIES 

6.1 What Are Cookies? 

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site. 

6.2 Types of Cookies We Use 

6.3 Other Tracking Technologies 

• Pixels/Web Beacons: Small images embedded in emails or pages to track opens and clicks 

• Local Storage: Browser storage used to save preferences and data locally 

• Session Replay: Tools that record user sessions to identify usability issues 

6.4 Managing Cookies 

You can control cookies through: 

• Browser Settings: Most browsers allow you to block or delete cookies 

• Cookie Consent Banner: Manage preferences when you first visit our Website 

• Opt-Out Tools: Use industry opt-out tools like NAI (networkadvertising.org) or DAA (aboutads.info) 

Note: Blocking essential cookies may affect Website functionality. 

7. DATA RETENTION 

7.1 Retention Periods 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

7.2 Deletion Requests 

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain information for legal, accounting, or fraud prevention purposes. 

8. YOUR RIGHTS AND CHOICES 

8.1 Access and Portability 

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format where technically feasible. 

8.2 Correction 

You have the right to request correction of any inaccurate or incomplete personal information. You can update most information directly through your account settings. 

8.3 Deletion 

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention, or exercising legal claims). 

8.4 Restriction of Processing 

You have the right to request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data. 

8.5 Objection 

You have the right to object to processing of your personal information based on our legitimate interests. We will cease processing unless we have compelling legitimate grounds to continue. 

8.6 Withdraw Consent 

Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal. 

8.7 Marketing Opt-Out 

You can opt out of marketing communications by: 

• Clicking the “unsubscribe” link in any marketing email 

• Updating your preferences in your account settings 

• Contacting us at privacy@caribbeanrealestatehub.com 

Note: You will continue to receive transactional communications related to your account. 

8.8 Exercising Your Rights 

To exercise any of these rights, please contact us at privacy@caribbeanrealestatehub.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request. 

9. INTERNATIONAL DATA TRANSFERS 

9.1 Cross-Border Transfers 

Caribbean Real Estate Hub operates across multiple jurisdictions and serves users in the Caribbean, United States, United Kingdom, Canada, and other countries. Your personal information may be transferred to, stored, and processed in countries other than your country of residence. 

9.2 Safeguards 

When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including: 

• Standard Contractual Clauses approved by relevant authorities 

• Transfers to countries with adequate data protection laws 

• Binding Corporate Rules where applicable 

• Encryption and security measures during transmission 

9.3 Your Consent 

By using the Website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. 

10. DATA SECURITY 

10.1 Security Measures 

We implement appropriate technical and organizational measures to protect your personal information, including: 

• SSL/TLS encryption for data transmission 

• Encryption of sensitive data at rest 

• Secure password hashing 

• Access controls and authentication 

• Regular security assessments and updates 

• Employee training on data protection 

• Incident response procedures 

10.2 No Guarantee 

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. 

10.3 Your Responsibilities 

You are responsible for: 

• Keeping your login credentials confidential 

• Using strong, unique passwords 

• Logging out of shared devices 

• Notifying us immediately of any unauthorized access 

10.4 Data Breach Notification 

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. 

11. THIRD-PARTY LINKS AND SERVICES 

11.1 External Links 

The Website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access. 

11.2 Social Media Features 

The Website includes social media features (e.g., Facebook Like button, Twitter share button). These features may collect your IP address, which page you are visiting, and may set cookies. Your interactions with these features are governed by the privacy policy of the company providing them. 

11.3 Embedded Content 

Property listings may include embedded content (e.g., virtual tours, maps, videos) from third parties. Embedded content from other websites behaves as if you have visited those websites directly. 

12. CHILDREN’S PRIVACY 

The Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. 

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@caribbeanrealestatehub.com. 

13. JURISDICTION-SPECIFIC PROVISIONS 

13.1 European Economic Area (EEA) and United Kingdom 

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including: 

• The right to lodge a complaint with your local data protection authority 

• The right to data portability 

• The right not to be subject to automated decision-making 

13.2 California Residents 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including: 

• The right to know what personal information we collect, use, and share 

• The right to delete your personal information 

• The right to opt out of the sale or sharing of personal information 

• The right to non-discrimination for exercising your privacy rights 

• The right to limit use of sensitive personal information 

To exercise these rights, contact us at privacy@caribbeanrealestatehub.com or call +1 246 825 4222. 

13.3 Canadian Residents 

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information, request corrections, and withdraw consent to certain uses. 

14. DO NOT TRACK SIGNALS 

Some browsers include a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Website does not currently respond to DNT signals. However, you can manage your cookie preferences and opt out of certain tracking as described in Section 6. 

15. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will: 

• Post the updated Privacy Policy on the Website with a new “Last Updated” date 

• Notify you by email (if you have an account) for significant changes 

• Display a prominent notice on the Website 

Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy. 

16. CONTACT US 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: 

Caribbean Real Estate Hub 

Data Protection Contact 

Address: Bridgecot Terrace, St. George, Barbados 

Email: privacy@caribbeanrealestatehub.com 

General Email: info@caribbeanrealestatehub.com 

Phone: 1 (246) 839 3224​

Website: www.caribbeanrealestatehub.com 

Response Time: We aim to respond to all privacy-related inquiries within 30 days.